If you’re an individual Mac user, a small business owner, or you manage an IT department that doesn’t have a Mac staff, then one of these plans would be great for you. Every plan includes 24/7 monitoring, remote access, automatic software updates, DNS protection, and malware alerts.
| 24/7 Monitoring |  | | |
| Remote Access | | | |
| Malware Detection | | | |
| Discounted Hourly Rate | | | |
| Automatic Software Updates & Maintenance | | |
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| Curated Software for one click installs | | |
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| Free purchasing guidance | | |
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| Equipment recycling w/secure erase | | |
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| MDM (see footnote) | | |
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| Email Support | | |
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| DNS Protection | |
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| Unlimited Cloud Backup | |
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| Malware Removal | |
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| Password Management & Documentation | |
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| Priority Service | |
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BASIC PLAN
24/7 Monitoring
Fix problems before they become emergencies. Our monitoring software sends us reports on when backups are failing when you’ve been infected by malware, and if your hardware is reporting failures.
Malware Detection
We get notified when your Mac has downloaded malware.
Discounted Hourly Rate
You will qualify for our discounted rate if you join either plan.
STANDARD PLAN
INCLUDES EVERYTHING ABOVE PLUS THE FOLLOWING
Automatic Software Updates & Scheduled Maintenance
Enjoy the benefits of automatic software updates not supported by Apple’s app store (e.g. Zoom, Slack, Office). This allows critical updates to be installed automatically. Note that automatic updates will be tested and vetted by us before being released to your machines. (1)
Curated Software
Access to a curated list of safe software specific to your company. This allows your users one-click installations when they need the software.
MDM – Standard
Mobile Device Management gives us the ability to erase stolen devices, install software, and remotely configure your Macs. As of macOS Catalina and going forward Apple will only allow certain remote modifications if your machines are under MDM management. (2)
Remote Access
Our software also gives us the ability to fix things in the background while you work.
Equipment recycling w/secure erase
We’ll securely erase the data on old equipment, then recycle it at the local e-waste center.
PRO PLAN
INCLUDES EVERYTHING ABOVE PLUS THE FOLLOWING
DNS Protection
Protects users from accidentally downloading malware, getting phished, or visiting sites that have been deemed unsafe.
Unlimited Cloud Backup
Back up each Mac to the cloud. This does not include servers.
Malware Removal
Our software will remove 99% of all malware. If the malware finds a way to slip through, we’ll provide up to 1 hour of service to remove it. (3)
MDM – Business
Mobile Device Management gives us the ability to erase stolen devices, install software and remotely configure iPhones/iPads/Macs. As of macOS Catalina and going forward Apple will only allow certain remote modifications if your machines are under MDM management. (4)
Password Management & Documentation
We use industry standards to maintain passwords, encryption keys, and networks for your records.
Priority Service
Your computer issues get priority service over others who don’t subscribe to a support plan.
Additional Services
I also offer offsite Backup, a Network Package maintenance plan, and Server Maintenance plans. Contact me for pricing.
(1)macOS Upgrades – (e.g. upgrading from macOS 10.15 to macOS 11) are not be covered under Automatic Software Updates. However, new versions of macOS will eventually be available in the curated download center when deemed stable enough to deploy. You may upgrade at that time. Any support helping with problems caused by this upgrade would be charged at my hourly rate. The Support Plan’s main focus is to keep your Macs stable and secure, which means delaying new macOS updates until the bugs have been solved. Apple’s had a bad reputation for unreliable rollouts over the last few years. It’s best to wait a minimum of 6 months before upgrading to a new macOS.
(2) MDM (STANDARD) – Macs will join Macfaqulty’s MDM.
(3) If the malware remediation takes longer than an hour, then a complete wipe/rebuild of macOS may be in order, which would fall outside of the support plan.
(4) MDM (PRO) – a 3rd party MDM subscription paid for by your company may be required depending on the size and needs of your business. A separate onboarding fee will be charged for initial deployment to an MDM. You will be the admin of the MDM service allowing me access. Alternatively, you may opt to join Macfaqulty’s MDM server.